American English Pronunciation and the Internationally Educated Nurse
Integral to patients’ positive perceptions of their hospital experience is the effectiveness of communication. Nurse communication, as measured on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, has been cited as the single most powerful influencer of a patient’s overall experience. These performance ratings drive value-based purchasing and hospital reimbursement formulas that, in turn, significantly impact hospital-operating budgets. The economic constraints, coupled with difficulties in maintaining adequate-staffing, create an ongoing challenge.
Education | Interpersonal and Small Group Communication | Nursing
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Shen, J. J.,
American English Pronunciation and the Internationally Educated Nurse.