Session Title
Session 4-1-A: Getting Gamblers to Get Help
Presentation Type
Event
Location
The Mirage Hotel & Casino, Las Vegas, Nevada
Start Date
10-6-2016 8:30 AM
End Date
10-6-2016 10:00 AM
Disciplines
Gaming and Casino Operations Management | Hospitality Administration and Management | Mental and Social Health | Psychology | Public Affairs, Public Policy and Public Administration | Statistics and Probability | Substance Abuse and Addiction
Abstract
Few empirical studies have evaluated the effectiveness of self-exclusion programs. Research is required to identify factors contributing to decisions to enter and/or breach self-exclusion orders, or to self-excluded gamblers to seek additional treatment. Clinical characteristics of self-excluders remain relatively unknown in addition to factors that differentiate gamblers who do or do not breach. Limitations of current programs are that gamblers can self-exclude from only one or a limited number of venues. The Multi-venue Self-exclusion program, developed and implemented by ClubsNSW (Australia), is a centralised web-based system designed to help problem gamblers self exclude from up to 35 venues at a time. The online system presents gamblers with the choice of registering from within the venue assisted by the club manager or a trained staff member, or to self-exclude offsite through a gambling counsellor. In a retrospective design, the population characteristics, and the motivations and behaviours of a sample of self-excluded gamblers will be described; the implications of the study findings for the management of the Multi-venue Self-exclusion program will be discussed.
Keywords
Self-exclusion, Multiple venues, Responsible gambling, Harm minimisation, Problem gambling, Online system, Technology
Streaming Media
Included in
Gaming and Casino Operations Management Commons, Psychology Commons, Public Affairs, Public Policy and Public Administration Commons, Statistics and Probability Commons, Substance Abuse and Addiction Commons
An Empirical Evaluation of the ClubsNSW (Australia) Multi-Venue Self-Exclusion Program
The Mirage Hotel & Casino, Las Vegas, Nevada
Few empirical studies have evaluated the effectiveness of self-exclusion programs. Research is required to identify factors contributing to decisions to enter and/or breach self-exclusion orders, or to self-excluded gamblers to seek additional treatment. Clinical characteristics of self-excluders remain relatively unknown in addition to factors that differentiate gamblers who do or do not breach. Limitations of current programs are that gamblers can self-exclude from only one or a limited number of venues. The Multi-venue Self-exclusion program, developed and implemented by ClubsNSW (Australia), is a centralised web-based system designed to help problem gamblers self exclude from up to 35 venues at a time. The online system presents gamblers with the choice of registering from within the venue assisted by the club manager or a trained staff member, or to self-exclude offsite through a gambling counsellor. In a retrospective design, the population characteristics, and the motivations and behaviours of a sample of self-excluded gamblers will be described; the implications of the study findings for the management of the Multi-venue Self-exclusion program will be discussed.
Comments
Attachment: PDF containing 18 slides
Audio recording of session is attached as a downloadable MP3 audio file, 79.01 MB. This speaker’s presentation begins at 58:52.