Location
University of Nevada Las Vegas, Greenspun Hall (first & second floor lobby)
Description
This was the second phase of a two phase mixed methodology study. Presented is the qualitative portion consisting of semi-structured phone interviews conducted with past clients in order to examine the relationship of the therapeutic alliance and client satisfaction with client retention and termination status.Findings were classified into three main categories: therapist characteristics, treatment structural characteristics and process characteristics.
Keywords
Counseling; Customer service; Mental health; Process characteristics; Psychotherapy; Successful treatments; Therapist-patient relationships; Therapist characteristics; Treatment structure characteristics
Disciplines
Marriage and Family Therapy and Counseling | Psychoanalysis and Psychotherapy | Psychology
Language
English
Included in
Marriage and Family Therapy and Counseling Commons, Psychoanalysis and Psychotherapy Commons, Psychology Commons
Therapeutic alliance and client satisfaction from the client’s perspective
University of Nevada Las Vegas, Greenspun Hall (first & second floor lobby)
This was the second phase of a two phase mixed methodology study. Presented is the qualitative portion consisting of semi-structured phone interviews conducted with past clients in order to examine the relationship of the therapeutic alliance and client satisfaction with client retention and termination status.Findings were classified into three main categories: therapist characteristics, treatment structural characteristics and process characteristics.