Document Type
Postprint
Publication Date
12-2011
Publication Title
International Journal of Hospitality Management
Volume
30
Issue
4
First page number:
812
Last page number:
818
Abstract
In this study, we investigate how hospitality companies can promote incremental and radical innovation through human resource management practices (i.e., selection and training). Data from 196 independent hotels and restaurants operating in the People’s Republic of China show that hiring multi-skilled core customer-contact employees and training core customer-contact employees for multiple skills both have a significant and positive effect on incremental and radical innovation among hotel and restaurant companies. The two human resource management practices are also found to have a negative joint impact on incremental but not radical innovation. The implications for promoting innovation in hospitality companies are discussed.
Keywords
incremental innovation; radical innovation; staffing; training; human resource management practices
Disciplines
Hospitality Administration and Management | Human Resources Management
Language
English
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Repository Citation
Chang, S.,
Gong, Y.,
Shum, C.
(2011).
Promoting Innovation in Hospitality Companies through Human Resource Management Practices.
International Journal of Hospitality Management, 30(4),
812-818.
https://digitalscholarship.unlv.edu/hotel_fac_articles/37