The Impact of Supervisory Support on Organizational Commitment, Career Satisfaction, and Turnover Intention for Hospitality Frontline Employees

Document Type

Article

Publication Date

4-23-2015

Publication Title

Journal of Human Resources in Hospitality & Tourism

Volume

14

Issue

1

First page number:

68

Last page number:

89

Abstract

This study explores the relationships among supervisory support, organizational commitment, career satisfaction, and turnover intention of frontline employees in the hospitality industry. The results indicate that supervisory support had a positive effect on both employees’ organizational commitment and their career satisfaction. Although organizational commitment had no direct effect on career satisfaction, a higher level of organizational commitment reduced turnover intention. Moreover, organization commitment mediated the relationship between supervisory support and turnover intention. The results of this study will assist operators in selecting effective employee training and development approaches, as well as researchers in further investigating impact of supervisory support.

Keywords

Supervisory support; Organizational commitment; Career satisfaction; Turnover intention; Hospitality industry

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