Quality, Manufacturing Strategy and Global Competition: An Empirical Analysis

Document Type

Article

Publication Date

2000

Publication Title

Benchmarking: An International Journal

Publisher

Emerald

Volume

7

Issue

3

First page number:

174

Last page number:

182

Abstract

Over the past ten years, intense global competition has forced many firms to examine their business practices and to evaluate how to meet the challenges economic globalization has presented. Underlying these efforts has been an examination of strategic priorities and in particular recognition of the need to improve product and process quality. While quality improvement has become a pervasive element of business strategy, allowing some companies to respond to increasing competitive pressures, it has not been universally effective. This study uses a survey of over 300 senior quality personnel to identify the challenges businesses face from globalization and how strategic initiatives, and in particular, quality improvement efforts, are used to respond to them.

Keywords

Competition; Globalization; Manufacturing strategy; Quality management; Strategic planning; Total quality management

Disciplines

Business | International Business | Operations and Supply Chain Management

Language

English

Permissions

Use Find in Your Library, contact the author, or interlibrary loan to garner a copy of the item. Publisher policy does not allow archiving the final published version. If a post-print (author's peer-reviewed manuscript) is allowed and available, or publisher policy changes, the item will be deposited.

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