Tools and Techniques of Quality Management: An Empirical Investigation of Their Impact on Performance

Authors

Vijay R. Kannan, Utah State UniversityFollow
Keah-Choon Tan, University of Nevada, Las VegasFollow
Robert B. Handfield, North Carolina State University at RaleighFollow
Soumen Ghosh, Georgia Institute of TechnologyFollow

Document Type

Article

Publication Date

7-1999

Publication Title

Quality Management Journal

Publisher

American Society for Quality

Volume

6

Issue

3

First page number:

34

Last page number:

49

Abstract

An investigation of quality management at an operational rather than a strategic level is described. Using a survey of senior quality personnel, data were collected on four aspects of quality: management; quality tools; documentation; and the dimensions of quality that companies measure. Regression analysis confirms suggestions in the literature that company performance is positively affected by a culture in which quality is ingrained. Moreover, it identifies positive relationships between several widely used operational practices and company performance.

Keywords

Culture; Documentation; Machine-tools--Quality control; Measurement and control; Operational methods; Quality tools; Regression analysis; Strategic planning; Total quality management

Disciplines

Business | Operations and Supply Chain Management

Language

English

Permissions

Use Find in Your Library, contact the author, or interlibrary loan to garner a copy of the item. Publisher policy does not allow archiving the final published version. If a post-print (author's peer-reviewed manuscript) is allowed and available, or publisher policy changes, the item will be deposited.

Repository Citation

Kannan, V. R., Tan, K., Handfield, R. B., Ghosh, S. (1999). Tools and Techniques of Quality Management: An Empirical Investigation of Their Impact on Performance. Quality Management Journal, 6(3), 34-49. American Society for Quality.