Title

Tools and Techniques of Quality Management: An Empirical Investigation of Their Impact on Performance

Document Type

Article

Publication Date

7-1999

Publication Title

Quality Management Journal

Publisher

American Society for Quality

Volume

6

Issue

3

First page number:

34

Last page number:

49

Abstract

An investigation of quality management at an operational rather than a strategic level is described. Using a survey of senior quality personnel, data were collected on four aspects of quality: management; quality tools; documentation; and the dimensions of quality that companies measure. Regression analysis confirms suggestions in the literature that company performance is positively affected by a culture in which quality is ingrained. Moreover, it identifies positive relationships between several widely used operational practices and company performance.

Keywords

Culture; Documentation; Machine-tools--Quality control; Measurement and control; Operational methods; Quality tools; Regression analysis; Strategic planning; Total quality management

Disciplines

Business | Operations and Supply Chain Management

Language

English

Permissions

Use Find in Your Library, contact the author, or interlibrary loan to garner a copy of the item. Publisher policy does not allow archiving the final published version. If a post-print (author's peer-reviewed manuscript) is allowed and available, or publisher policy changes, the item will be deposited.


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