Award Date

Fall 2011

Degree Type

Professional Paper

Degree Name

Master of Hospitality Administration

Department

Hotel Administration

First Committee Member

Robert H. Woods, Chair

Number of Pages

45

Abstract

Macau is enjoying the prosperity brought by the increase of gaming operations. However, this rapid development imposed a great challenge in Human Resources Management. The hospitality industry is experiencing a high turnover rate, which affects the service quality and long-term sustainability. Major causes of turnover were reviewed from Western based and Asian based literature. Local studies were also included to provide a better picture of the turnover causes in Macau. Some recommendations were made to help retaining talented employees.

Keywords

China – Macau; Employment stabilization; Gaming industry – Employees; Hospitality industry – Employees; Labor turnover

Disciplines

Gaming and Casino Operations Management | Hospitality Administration and Management | Human Resources Management | International Business

Language

English


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