Award Date

2009

Degree Type

Thesis

Degree Name

Master of Science in Educational Leadership

Department

Educational Leadership

Advisor 1

Cecilia Maldonado-Daniels, Committee Chair

First Committee Member

Yeonsoo Kim

Second Committee Member

Howard Gordan

Graduate Faculty Representative

Chrysostomos Giannoulakis

Number of Pages

165

Abstract

Diversity initiatives have evolved from a focus on compliance-oriented training to a systematic approach which integrates the many dimensions of diversity in all aspects of business to enhance performance through the practice of organization development (OD) (Bendick, Egan, & Lofhjelm, 2001). Many organizations have implemented short term solutions to address the demographic changes in the workforce, but have had minimal results. When diversity interventions are conceptually grounded in organization development practices the results are much more substantial for both the employees and the organization (2001). The purpose of this qualitative case study was to explore the perceived influential factors of effective organizational change for instituting diversity initiatives and to investigate the process of implementing diversity initiatives successfully in one hospitality organization. Key findings indicate that OHI utilized the following concepts and strategies while instituting change relating to their diversity efforts: Leadership Commitment, Corporate Values, Education, Communication, Accountability, and Organizational Infrastructure. The findings from this study can assist in highlighting key strategies for implementing diversity interventions that are perceived to be successful for improving future diversity initiatives. It can assist organization development (OD) consultants; workplace learning and performance (WLP) practitioners and human resource (HR) managers develop a better understanding using a systems approach for addressing diversity.

Keywords

Change management; Cox`s change model for work on diversity; Cultural management; Diversity; Diversity interventions; Organization development

Disciplines

Human Resources Management | Organizational Behavior and Theory

Language

English


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