Award Date

Spring 2012

Degree Type

Professional Paper

Degree Name

Master of Science in Hotel Administration

Department

Hotel Administration

First Committee Member

Mehmet Erdem, Chair

Number of Pages

31

Abstract

Purpose: The purpose of this professional paper is to explore and identify the best practices in Human-Computer Interaction (HCI) applications and use within the hospitality industry.

Statement of Objectives: To accomplish the stated purpose, first, the paper will provide the universal definition of HCI applications and define HCI within the context of hospitality industry. Second, the paper will gather and categorize information, such as the standards of designing HCI applications, from other fields of study such as informatics. Third, the paper will gather existing examples of HCI applications across different areas within the hospitality industry, such as the front desk and housekeeping department of a hotel. Finally, a set of recommendations will be given as a guide for managers of hospitality operations when purchasing a new technology or application that interact with their guests or employees.

Keywords

Hospitality industry – Technological innovations; Human-computer interaction; User interfaces (Computer systems)

Disciplines

Graphics and Human Computer Interfaces | Hospitality Administration and Management | Management Information Systems | Technology and Innovation

Language

English