Master of Science in Hotel Administration
Yen-Soon Kim, Committee Chair
First Committee Member
Second Committee Member
Graduate Faculty Representative
Number of Pages
In recent years there has been an increased awareness of how the actions of the foodservice industry are effecting the environment. With this awareness we have begun to see a change in priorities for both new and existing businesses. At the forefront of this change in the "green" direction is the GRA who certifies how eco-friendly an establishment is based on its' environmental guidelines. This study will examine the correlation between customer return intention and the institution of green practices within a restaurant setting. The expected outcome would be that a restaurant that is certified green or, implementing measures to become more sustainable will have higher customer retention, than those who choose to operate using traditional operational practices.
Certified green restaurants; Customer patronage; Environment; Green practices; Green Restaurant Association (GRA); Restaurants; Return intention; Sustainability
Business Administration, Management, and Operations | Natural Resources and Conservation | Sustainability
Szuchnicki, Audrey L., "Examining the influence of restaurant green practices on customer return intention" (2009). UNLV Theses, Dissertations, Professional Papers, and Capstones. 155.