Doctor of Philosophy in Hospitality Administration
First Committee Member
James A. Busser
Second Committee Member
Robert H. Woods
Third Committee Member
Fourth Committee Member
Number of Pages
This study focuses on employee's state-like psychological resources by investigating individual and organizational antecedents to employee engagement and valued human resource outcomes. The purpose of this study was to develop and test a theoretical model that explains the interrelationships among six constructs and to explore the mediating effects of employee engagement. Structural Equation Modeling using AMOS (18.0) statistical software was used to test the full structural model (measurement and structural model) of the hypothesized relationships among the variables with a sample of hospitality employees. The findings supported all hypothesized relationships except the direct relationship between employee engagement and turnover intention. Results also revealed a significant mediating role of employee engagement. This study represents one of the first to develop and test a comprehensive model of employee engagement based on positive organizational behavior. It also provides insights regarding the importance of selecting employees with high psychological capital, and creating and maintaining an optimal organizational service climate.
Employee engagement; Employee morale; Hospitality industry—Employees; Job satisfaction; Organizational behavior--Psychological aspects
Human Resources Management | Industrial and Organizational Psychology | Work, Economy and Organizations
Kang, Hee Jung, "A Model of Hospitality Employee Engagement" (2014). UNLV Theses, Dissertations, Professional Papers, and Capstones. 2102.