Award Date

5-1-2014

Degree Type

Dissertation

Degree Name

Doctor of Philosophy in Hospitality Administration

Department

Hotel Administration

First Committee Member

James A. Busser

Second Committee Member

Robert H. Woods

Third Committee Member

Mehmet Erdem

Fourth Committee Member

Eunsook Hong

Number of Pages

128

Abstract

This study focuses on employee's state-like psychological resources by investigating individual and organizational antecedents to employee engagement and valued human resource outcomes. The purpose of this study was to develop and test a theoretical model that explains the interrelationships among six constructs and to explore the mediating effects of employee engagement. Structural Equation Modeling using AMOS (18.0) statistical software was used to test the full structural model (measurement and structural model) of the hypothesized relationships among the variables with a sample of hospitality employees. The findings supported all hypothesized relationships except the direct relationship between employee engagement and turnover intention. Results also revealed a significant mediating role of employee engagement. This study represents one of the first to develop and test a comprehensive model of employee engagement based on positive organizational behavior. It also provides insights regarding the importance of selecting employees with high psychological capital, and creating and maintaining an optimal organizational service climate.

Keywords

Employee engagement; Employee morale; Hospitality industry—Employees; Job satisfaction; Organizational behavior--Psychological aspects

Disciplines

Human Resources Management | Industrial and Organizational Psychology | Work, Economy and Organizations

Language

English