Award Date

7-2001

Degree Type

Capstone

Degree Name

Master of Public Administration (MPA)

Department

Public Administration

First Committee Member

Dr. Soonhee Kim, Examination Committee Chair, Professor of Public Administration, University Of Nevada Las Vegas

Number of Pages

97

Abstract

The purpose of this study was to explore the healthcare professional’s experience during the implementation of information technology. The focus is on the implementation of a computerized medication ordering, dispensing, and tracking system in acute care departments of a 600- bed public hospital. Spradley’s qualitative, ethnographic research methods were used to discover the personal meaning of the implementation. How do pharmacists and nurses feel about the implementation of an advanced technology system? Are there any barriers to implementation? Findings suggest a resistance to implementation by professionals in the disciplines of Pharmacy and Nursing. Resistance is based on their perceptions of a need for training, technical and managerial support, process planning, as well as dissatisfaction with the technology. In response, nurses have devised methods to circumvent the system. Findings also suggest that preexisting organizational culture affects implementation of information technology.

Keywords

Hospitals—Drug distribution systems – Technological innovations; Information technology; Medical care – Technological innovations; Nursing – Technological innovations

Disciplines

Medicine and Health Sciences | Nursing | Pharmacy and Pharmaceutical Sciences | Public Affairs, Public Policy and Public Administration

Language

English


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