Award Date

12-2009

Degree Type

Professional Paper

Degree Name

Master of Hospitality Administration

Department

Hotel Administration

First Committee Member

Gail Sammons. Chair

Number of Pages

41

Abstract

The purpose of this paper is to develop an entry-level managerial training program for line-level hospitality employees. An analysis of the current literature regarding training and motivation will be used as the foundation for the proposed training program. In addition, two central issues will be addressed to ensure the success of the participants in the managerial training program: a) The identification and resolution of perceived obstacles employees face when contemplating advancement, and b) the practice of developing internal employees to increase retention, and thereby reduce the high costs associated with middle management turnover.

Keywords

Employee retention; Executives – Training of; Hospitality industry; Promotions

Disciplines

Hospitality Administration and Management | Human Resources Management

Language

English


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