Award Date

Spring 2008

Degree Type

Professional Paper

Degree Name

Master of Science in Hotel Administration

Department

Hotel Administration

First Committee Member

Gail Sammons, Chair

Number of Pages

36

Abstract

The purpose of this professional paper is to develop a case that analyzes the implementation of a guest service response system at a full service hotel resort. The term implementation will refer to the following: the start to completion process and steps utilized to install a new method into hotel operations. The definition of system, for the purposes of this report is a technological solution that utilizes limited manual processes and relies upon computers, mobile devices and computer programming. For the purposes of this report the term full service hotel resort will refer to a casino resort and hotel that offers its guest the full array of guest amenities.

Keywords

Customer services – Technological innovations; Hotels – Customer services; Mandalay Bay Resort and Casino; Resorts – Customer services

Disciplines

Gaming and Casino Operations Management | Hospitality Administration and Management | Technology and Innovation

Language

English


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