Master of Science in Hotel Administration
First Committee Member
Gail Sammons, Chair
Number of Pages
The purpose of this professional paper is to develop a case that analyzes the implementation of a guest service response system at a full service hotel resort. The term implementation will refer to the following: the start to completion process and steps utilized to install a new method into hotel operations. The definition of system, for the purposes of this report is a technological solution that utilizes limited manual processes and relies upon computers, mobile devices and computer programming. For the purposes of this report the term full service hotel resort will refer to a casino resort and hotel that offers its guest the full array of guest amenities.
Customer services – Technological innovations; Hotels – Customer services; Mandalay Bay Resort and Casino; Resorts – Customer services
Gaming and Casino Operations Management | Hospitality Administration and Management | Technology and Innovation
Noyola, Sarita, "A Review of the HotSOS implementation at the Mandalay Bay Resort and Casino" (2008). UNLV Theses, Dissertations, Professional Papers, and Capstones. 628.