Award Date

Fall 2009

Degree Type

Professional Paper

Department

Hotel Administration

First Committee Member

Clark Kincaid, Chair

Number of Pages

57

Abstract

The purpose of this paper is to determine the effect management has on disaster response and recovery. Specifically, the investigation will determine what management model or methodology seems to produce the greatest effect when preparing for, reacting to, and recovering from a disaster. Any firm with a managerial hierarchy utilizes some methodology or model to organize and oversee its personnel and operations, even if this model may not be consciously recognized by the organization, escape a direct association with a theory, or lack a proper name. While these models may prove effective at internal regulation and profit realization, they consistently fall short in immediate reaction to disaster. The literature suggests that those hotel properties which have fared well during disasters owe the success not to a management or operational model per se, but rather to a capable GM. While it is comforting to know that an individual can make a positive difference in such situations, the flip side is disappointing. The conclusion of this paper will present the recommendation of a best practice model for strategic consideration.

Keywords

Emergency management; Hospitality industry

Disciplines

Business Law, Public Responsibility, and Ethics | Hospitality Administration and Management

Language

English

Comments

Incomplete paper data.


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