Award Date

12-2007

Degree Type

Professional Paper

Degree Name

Master of Hospitality Administration

Department

Hotel Administration

First Committee Member

Gail Sammons, Chair

Number of Pages

22

Abstract

THEhotel in Las Vegas, Nevada operates on a high occupancy throughout the year. Taking advantage of traffic flow through other areas of the property while maintaining a high reputation for customer service on the rooms side is the most efficient way to produce profit that will please the executive team, the guests, the employees and the shareholders of MGM Mirage.

Keywords

Hospitality industry – Customer services; Hotels – Seasonal variations; Job satisfaction; Nevada – Las Vegas

Disciplines

Hospitality Administration and Management

Language

English


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