Master of Hospitality Administration
First Committee Member
Jim Dougan, Chair
Number of Pages
The business challenges and intensely competitive environment in today’s economy make productivity a key factor for organizational survival. This paper examines what productivity means to the services industry, in particular, to the hotel industry. This is underpinned by an investigation of the fundamental differences between goods and services and the implications on productivity measurement and control in the manufacturing and services industries.
The purpose of this paper is to critically review productivity measurement and control methods used by researchers and hotel operators in order to find a model suitable for the hotel industry in Singapore, taking into consideration the local cultural expectation and legal context.
Hospitality industry — Labor productivity; Hotel management; Singapore
Finance and Financial Management | Hospitality Administration and Management | Sales and Merchandising
Goh, Hwee Noi, "Recommending a productivity model for Singapore hotels: A critical review of productivity models adopted by researchers and hotel operators" (2010). UNLV Theses, Dissertations, Professional Papers, and Capstones. 685.