Award Date

8-2010

Degree Type

Dissertation

Degree Name

Doctor of Philosophy in Hospitality Administration

Department

Hotel Administration

First Committee Member

Carl Braunlich, Co-Chair

Second Committee Member

Mehmet Erdem, Co-Chair

Third Committee Member

Robert Woods

Fourth Committee Member

Kurt Stahura

Graduate Faculty Representative

Cecilia Maldonado-Daniels

Number of Pages

98

Abstract

This study investigates supervisor gender and various dimensions of employee job satisfaction within the casino-entertainment sector of the hospitality industry. Specifically, these dimensions were analyzed from the perspective of three variables related to individual employees: (1) satisfaction with company; (2) satisfaction with department; and, finally, (3) satisfaction with the supervisor. The data for this study was obtained from an employee survey administered to employees in three separate Nevada casino-entertainment properties and their corresponding corporate office. The results of this study fill existing gaps in the academic literature related to job satisfaction and the role of supervisor gender. There are implications of this research outside of academia as well. Organizations within the hospitality industry and, more specifically, the casino-entertainment segment may develop strategies related to the management of human capital that could provide fiscal and operational benefits.

Keywords

Casinos – Employees; Gambling industry – Employees; Gaming; Gender; Hospitality; Job satisfaction; Labor turnover; Satisfaction; Supervisors; Supervisors — Employee rating of; Turnover

Disciplines

Gaming and Casino Operations Management | Hospitality Administration and Management | Human Resources Management

Language

English


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