Title

An Investigation into Relationships among Constructs of Service Quality, Customer Satisfaction and Repurchase Intention in Korean Private Golf Courses

Document Type

Article

Publication Date

1-2007

Publication Title

ICHPER-SD Journal of Research

Volume

2

Issue

1

First page number:

14

Last page number:

22

Abstract

This study was designed to investigate the relationships among the constructs of service quality, customer satisfaction, and repurchase intention in Korean private golf courses. The regression model regarding five service quality factors and customer satisfaction indicated statistical significance (F (5, 428) = 121.06, p = .00), with 58% of customer satisfaction explained by the service quality factors. The regression model for service quality and repurchase intention was statistically significant (F (5, 428) = 37.27, p =.00), with 29% of repurchase intention explained by the service quality factors. The simple regression model for customer satisfaction and repurchase intention found significant interactions (R2 = .517) among the respondents.

Disciplines

Education | Educational Psychology

Language

English

Permissions

Use Find in Your Library, contact the author, or interlibrary loan to garner a copy of the item. Publisher policy does not allow archiving the final published version. If a post-print (author's peer-reviewed manuscript) is allowed and available, or publisher policy changes, the item will be deposited.


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