Panel Title

Session 4-1-A: Getting Gamblers to Get Help

Location

The Mirage Hotel & Casino, Las Vegas, Nevada

Start Date

10-6-2016 8:30 AM

End Date

10-6-2016 10:00 AM

Abstract

Few empirical studies have evaluated the effectiveness of self-exclusion programs. Research is required to identify factors contributing to decisions to enter and/or breach self-exclusion orders, or to self-excluded gamblers to seek additional treatment. Clinical characteristics of self-excluders remain relatively unknown in addition to factors that differentiate gamblers who do or do not breach. Limitations of current programs are that gamblers can self-exclude from only one or a limited number of venues. The Multi-venue Self-exclusion program, developed and implemented by ClubsNSW (Australia), is a centralised web-based system designed to help problem gamblers self exclude from up to 35 venues at a time. The online system presents gamblers with the choice of registering from within the venue assisted by the club manager or a trained staff member, or to self-exclude offsite through a gambling counsellor. In a retrospective design, the population characteristics, and the motivations and behaviours of a sample of self-excluded gamblers will be described; the implications of the study findings for the management of the Multi-venue Self-exclusion program will be discussed.

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Keywords

Self-exclusion; Multiple venues; Responsible gambling; Harm minimisation, Problem gambling; Online system; Technology

Disciplines

Gaming and Casino Operations Management | Hospitality Administration and Management | Mental and Social Health | Psychology | Public Affairs, Public Policy and Public Administration | Statistics and Probability | Substance Abuse and Addiction

Comments

Attachment: PDF containing 18 slides

Audio recording of session is attached as a downloadable MP3 audio file, 79.01 MB. This speaker’s presentation begins at 58:52.

41A_PickeringDetal_pres_AnEmpirical.mp3 (79010 kB)
Audio recording of presentation

 
Jun 10th, 8:30 AM Jun 10th, 10:00 AM

An Empirical Evaluation of the ClubsNSW (Australia) Multi-Venue Self-Exclusion Program

The Mirage Hotel & Casino, Las Vegas, Nevada

Few empirical studies have evaluated the effectiveness of self-exclusion programs. Research is required to identify factors contributing to decisions to enter and/or breach self-exclusion orders, or to self-excluded gamblers to seek additional treatment. Clinical characteristics of self-excluders remain relatively unknown in addition to factors that differentiate gamblers who do or do not breach. Limitations of current programs are that gamblers can self-exclude from only one or a limited number of venues. The Multi-venue Self-exclusion program, developed and implemented by ClubsNSW (Australia), is a centralised web-based system designed to help problem gamblers self exclude from up to 35 venues at a time. The online system presents gamblers with the choice of registering from within the venue assisted by the club manager or a trained staff member, or to self-exclude offsite through a gambling counsellor. In a retrospective design, the population characteristics, and the motivations and behaviours of a sample of self-excluded gamblers will be described; the implications of the study findings for the management of the Multi-venue Self-exclusion program will be discussed.