Submission Type

Presentation

Submission Title

An Empirical Analysis of “Responsible Gaming” in Contemporary Japan

Session Title

Session 1-2-F: Global Capitals: Special Topics in the Burgeoning Japanese Market

Location

Caesars Palace, Las Vegas, Nevada

Start Date

28-5-2019 11:00 AM

End Date

28-5-2019 12:25 PM

Disciplines

Health Psychology | Psychology | Tourism and Travel

Abstract

The aspirations of the commercial gaming industry include the promotion of responsible gaming and discouraging gambling for those who may have a gambling disorder. Successful implementation of such programs and services are among the explanations of why, in many countries, gambling disorder prevalence rates have remained steady or declined even after the introduction of new forms of gambling. Recent legalization in Japan of Integrated Resorts featuring casinos has sparked discussion among public officials and other stakeholders concerning the proper programmatic framework there. Little empirical work has been done in the west on the efficacy of responsible gaming programs, and virtually none in Asian cultures. What does “responsible gaming” mean in Japan’s current cultural context, given that its most prominent form of gambling – pachinko – is not officially recognized as gambling? How best to define and communicate responsible gaming to the Japanese public? This presentation summarizes the results of three methodologically unique projects: in-depth interviews with Japanese public health experts, focus groups with Japanese citizens, and a quantitative survey completed in Japan. The collective goal of these projects was to identify important cultural and linguistic barriers and opportunities regarding the promotion of responsible gaming in Japan.

Keywords

Gambling, Casinos, Responsible Gambling, Responsible Gaming, Japan

Author Bio

James P. Whelan, PhD is a Professor of Psychology and the Co-director of The Institute for Gambling Education and Research at The University of Memphis. Established in 1999, the Institute includes funding outpatient clinic for individuals experiencing a gambling disorder and a research lab where we conduct translational research about risk and protective factors for gambling problems as well as research on the assessment and treatment of disordered gambling.

Dean Hestermann is Director of Issues Management and Strategic Communications for Caesars Entertainment, where he has held a variety of government relations and public affairs roles since 1992. His responsibilities have included development and implementation of the company’s responsible gaming policies. He is a former member of the Board of Directors of the National Council on Problem Gambling.

Jennifer Shatley is a responsible gaming executive with a 20 year career involving extensive leadership to achieve current and future goals surrounding the progression of gaming policy. Jennifer has been the catalyst for the development and innovation of numerous firsts in responsible gaming. Previously serving as Vice President of Responsible Gaming for Caesars Entertainment, Jennifer continues to advise Caesars on responsible gaming efforts. Additionally, she serves as President for the Nevada Council on Problem Gambling.

Comments

Bo and team -- let me know if I goofed anything up!

Dean

Share

COinS
 
May 28th, 11:00 AM May 28th, 12:25 PM

An Empirical Analysis of “Responsible Gaming” in Contemporary Japan

Caesars Palace, Las Vegas, Nevada

The aspirations of the commercial gaming industry include the promotion of responsible gaming and discouraging gambling for those who may have a gambling disorder. Successful implementation of such programs and services are among the explanations of why, in many countries, gambling disorder prevalence rates have remained steady or declined even after the introduction of new forms of gambling. Recent legalization in Japan of Integrated Resorts featuring casinos has sparked discussion among public officials and other stakeholders concerning the proper programmatic framework there. Little empirical work has been done in the west on the efficacy of responsible gaming programs, and virtually none in Asian cultures. What does “responsible gaming” mean in Japan’s current cultural context, given that its most prominent form of gambling – pachinko – is not officially recognized as gambling? How best to define and communicate responsible gaming to the Japanese public? This presentation summarizes the results of three methodologically unique projects: in-depth interviews with Japanese public health experts, focus groups with Japanese citizens, and a quantitative survey completed in Japan. The collective goal of these projects was to identify important cultural and linguistic barriers and opportunities regarding the promotion of responsible gaming in Japan.