Submission Type

Presentation

Submission Title

U.S. Responsible Gambling in the U.S. Lottery Industry: Regulation, Verification, and Training

Session Title

Session 1-1-B: Establishing Best Practices

Location

Caesars Palace, Las Vegas, Nevada

Start Date

28-5-2019 9:15 AM

End Date

28-5-2019 10:40 AM

Disciplines

Other Public Affairs, Public Policy and Public Administration

Abstract

The US Lottery industry has operated since the 1970s with little to no regulation regarding responsible gambling (RG) and problem gambling (PG). This presentation will detail the advancements made in training content, value to employees, and requirements set forth in regulation. It will also highlight the policy and staffing positions dedicated to this topic and how those developments have impacted the field over the past 10 years. Finally, advances in RG and PG advertising, training, evaluation, and Helpline/treatment services will be discussed. Future plans for RG will be covered in both the brick and mortar and online lottery platforms. This presentation will pull from qualitative methodology and survey-based research of lottery employees and offer results of a content-based analysis of practices within the United States and specifically those lotteries most active within the National Association of State and Provincial Lotteries (NASPL).

Keywords

Responsible gambling, problem gambling, lottery

Author Bio

Marlene D. Warner is the Executive Director of the Mass. Council on Compulsive Gambling

Mark Vander Linden is the Director of Research and Responsible Gambling at the Mass. Gaming Commission

Funding Sources

Funding for the GameSense program comes from the Mass. Gaming Commission and from the Mass. Public Health Trust Fund.

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May 28th, 9:15 AM May 28th, 10:40 AM

U.S. Responsible Gambling in the U.S. Lottery Industry: Regulation, Verification, and Training

Caesars Palace, Las Vegas, Nevada

The US Lottery industry has operated since the 1970s with little to no regulation regarding responsible gambling (RG) and problem gambling (PG). This presentation will detail the advancements made in training content, value to employees, and requirements set forth in regulation. It will also highlight the policy and staffing positions dedicated to this topic and how those developments have impacted the field over the past 10 years. Finally, advances in RG and PG advertising, training, evaluation, and Helpline/treatment services will be discussed. Future plans for RG will be covered in both the brick and mortar and online lottery platforms. This presentation will pull from qualitative methodology and survey-based research of lottery employees and offer results of a content-based analysis of practices within the United States and specifically those lotteries most active within the National Association of State and Provincial Lotteries (NASPL).