Developing an International Standard for Independent Assessments of Responsible Gaming Technology

Session Title

Session 1-1-B: Establishing Best Practices

Presentation Type

Event

Location

Caesars Palace, Las Vegas, Nevada

Start Date

28-5-2019 9:15 AM

End Date

28-5-2019 10:40 AM

Disciplines

Gaming Law | Other Computer Engineering | Policy Design, Analysis, and Evaluation

Abstract

Abstract

We are seeing dramatic growth in the development of technology tools designed to mitigate, identify or help manage problem gambling behavior. Some of these tools are being developed by equipment manufacturers while many others are being developed independently. While the concepts behind these tools are invariably well-intended, there is currently no independent process for evaluating the technology to measure its impact on healthy or at-risk gamblers. Moreover, there is no independent assessment of the technology against available research or a process for aligning ongoing research to measure the effectiveness of the technology. This presentation will present a framework for an efficient, internationally available process for evaluating RG technology to ensure it is safe, measurable and aligned with current research.

Implications

We have clearly seen RG policies and technology requirements that were based on good intentions which later proved to be harmful at some level. In the spirit of “first, do no harm”, it is important to develop an international assessment program that is woven into existing regulatory processes that can efficiently evaluate RG technology to measure its impact on consumers.

Keywords

technology, performance measurement, assessment, quality assurance, testing

Author Bios

Kevin P. Mullally is the Vice-President of Government Relations and General Counsel for GLI. Mr. Mullally is GLI’s chief legal officer and is responsible for all risk management policies for the company. In addition, he serves internationally as GLI’s primary liaison to elected and appointed officials. As the author of the first self-exclusion program while serving as a regulator in Missouri, he has a long history of involvement in developing and studying responsible gaming policy.

Funding Sources

This research is the work of Gaming Laboratories International, LLC

Competing Interests

We are privately funded

Share

COinS
 
May 28th, 9:15 AM May 28th, 10:40 AM

Developing an International Standard for Independent Assessments of Responsible Gaming Technology

Caesars Palace, Las Vegas, Nevada

Abstract

We are seeing dramatic growth in the development of technology tools designed to mitigate, identify or help manage problem gambling behavior. Some of these tools are being developed by equipment manufacturers while many others are being developed independently. While the concepts behind these tools are invariably well-intended, there is currently no independent process for evaluating the technology to measure its impact on healthy or at-risk gamblers. Moreover, there is no independent assessment of the technology against available research or a process for aligning ongoing research to measure the effectiveness of the technology. This presentation will present a framework for an efficient, internationally available process for evaluating RG technology to ensure it is safe, measurable and aligned with current research.

Implications

We have clearly seen RG policies and technology requirements that were based on good intentions which later proved to be harmful at some level. In the spirit of “first, do no harm”, it is important to develop an international assessment program that is woven into existing regulatory processes that can efficiently evaluate RG technology to measure its impact on consumers.