Submission Type

Presentation

Submission Title

Recommendations for Responsible Gambling Manager Education

Session Title

Session 2-4-B: Responsible Gambling Training

Location

Caesars Palace, Las Vegas, Nevada

Start Date

29-5-2019 3:30 PM

End Date

29-5-2019 4:55 PM

Disciplines

Adult and Continuing Education | Gaming and Casino Operations Management

Abstract

Abstract:

The growing complexity of responsible gambling (RG) systems and the nature of the gambling industry underline an increased importance of access to RG information and education. Existing RG training programs can successfully help frontline employees recognize and respond to player signs, but more extensive and specialized training for those who design and lead RG programs is needed. This session will share the results of a training needs assessment for RG managers, conducted to fill this gap in the field. A content analysis of RG research and training programs and an international survey of professionals in the gambling industry revealed 14 core content areas for RG manager training. These content areas will be explored, along with practical recommendations on how to incorporate them into effective education programs. This session will help educators equip RG professionals with up-to-date and in-depth knowledge of the field—a necessary resource for RG strategy and implementation to succeed.

Implications:

The recommendations outlined in this session will help RG educators understand the content needs for specialized RG manager training. Practical ideas for how to mobilize that knowledge into effective programming will be explored.

Keywords

responsible gambling, training, education, positive play, needs assessment

Author Bio

Janine Robinson is the Director of the Centre for the Advancement of Best Practices at the Responsible Gambling Council. In the field since 1998, Janine is regarded as a leader in responsible gambling training. Her work has ranged from providing direct treatment to people affected by problem gambling, to delivering policy guidance internationally. Janine has a background in adult education, clinical care and community development, and has a passionate interest in culture and gambling.

Dr. Kahlil Philander is an Assistant Professor in the School of Hospitality Business Management at Washington State University. He also holds an appointment as an Honorary Lecturer in the School of Psychology at the University of Sydney. His research interests are in the socio-economic impacts of gambling. Dr. Philander was named to Global Gaming Business Magazine’s 40 under 40 list, and received the Research of the Year Award from the National Council on Problem Gambling.

Dr. Sasha Stark is Senior Researcher for the Responsible Gambling Council, with more than a decade of gambling research experience to guide her work. Dr. Stark has engaged both Canadian and international stakeholders in the responsible gambling space. Her recent projects focus on youth gambling prevention, responsible gambling training for various levels of staff, and cannabis and gambling.

Funding Sources

This project was funded by the International Center for Gaming Regulation at the University of Nevada, Las Vegas. The sponsor had no influence on the design, results, or reporting of this study.

Competing Interests

None of the authors had any financial or non-financial competing interests

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May 29th, 3:30 PM May 29th, 4:55 PM

Recommendations for Responsible Gambling Manager Education

Caesars Palace, Las Vegas, Nevada

Abstract:

The growing complexity of responsible gambling (RG) systems and the nature of the gambling industry underline an increased importance of access to RG information and education. Existing RG training programs can successfully help frontline employees recognize and respond to player signs, but more extensive and specialized training for those who design and lead RG programs is needed. This session will share the results of a training needs assessment for RG managers, conducted to fill this gap in the field. A content analysis of RG research and training programs and an international survey of professionals in the gambling industry revealed 14 core content areas for RG manager training. These content areas will be explored, along with practical recommendations on how to incorporate them into effective education programs. This session will help educators equip RG professionals with up-to-date and in-depth knowledge of the field—a necessary resource for RG strategy and implementation to succeed.

Implications:

The recommendations outlined in this session will help RG educators understand the content needs for specialized RG manager training. Practical ideas for how to mobilize that knowledge into effective programming will be explored.