Submission Type

Presentation

Submission Title

Improving Responsible Gaming Programs Using 15 years of Responsible Gaming Data

Session Title

Session 3-4-B: Responsible Gambling Programming

Location

Caesars Palace, Las Vegas, Nevada

Start Date

30-5-2019 3:30 PM

End Date

30-5-2019 4:55 PM

Disciplines

Gaming and Casino Operations Management

Abstract

This presentation reports descriptive statistics of a large data set (N=135,000) collected over a period of 15 years as a part of a responsible gaming (RG) program developed by a major commercial casino company. The data set was created by a software platform which recorded input from casino supervisors working in geographically disbursed casino and casino resort properties across the United States. Data includes patron comments creating concern regarding their ability to gamble responsibly, conversations between such patrons and casino supervisors, and the resulting outcomes of these conversations. Information regarding data on self-restrictions, self-exclusions and company exclusions both in number and duration is included in the presentation.

A description of the design and development of the RG program will be presented with regard to the design of information technology parameters that support self-restriction and self-exclusion strategies. The presentation will also describe evidence-based suggestions for strengthening RG programs as they exist on the casino floor.

Keywords

Responsible Gaming Programs, Casino RG Programs, Self-Exclusion, Self-Restriction, Problem Gambling, Disordered Gambling

Author Bio

Carl Braunlich is an Associate Professor at the University of Nevada, Las Vegas. Dr. Braunlich was a design consultant for the RG programs of Caesars Entertainment. He is a member of the Board of Directors for the Nevada Council on Problem Gambling and is a former member of the Board of Directors for the National Council on Problem Gambling. Additionally, he serves as Vice Chair of Full House Resorts.

Heather Monteiro, PhD, is the founder and lead researcher, specializing in big data projects, of Hickory Ridge Group LLC. In this RG project, Dr. Monteiro was responsible for data cleaning, integration, quantitative analysis, and reporting.

Jennifer Shatley is a responsible gaming executive with a 20-year career involving extensive leadership to achieve current and future goals surrounding the progression of gaming policy. Jennifer has been the catalyst for the development and innovation of numerous firsts in responsible gaming. Previously serving as Vice President of Responsible Gaming for Caesars Entertainment, Jennifer continues to advise Caesars on responsible gaming efforts. Additionally, she serves as President for the Nevada Council on Problem Gambling.

Dean Hestermann is Director of Issues Management and Strategic Communications for Caesars Entertainment, where he has held a variety of government relations and public affairs roles since 1992. His responsibilities have included development and implementation of the company’s responsible gaming policies. He is a former member of the Board of Directors of the National Council on Problem Gambling.

Funding Sources

None

Competing Interests

None

Comments

None

Share

COinS
 
May 30th, 3:30 PM May 30th, 4:55 PM

Improving Responsible Gaming Programs Using 15 years of Responsible Gaming Data

Caesars Palace, Las Vegas, Nevada

This presentation reports descriptive statistics of a large data set (N=135,000) collected over a period of 15 years as a part of a responsible gaming (RG) program developed by a major commercial casino company. The data set was created by a software platform which recorded input from casino supervisors working in geographically disbursed casino and casino resort properties across the United States. Data includes patron comments creating concern regarding their ability to gamble responsibly, conversations between such patrons and casino supervisors, and the resulting outcomes of these conversations. Information regarding data on self-restrictions, self-exclusions and company exclusions both in number and duration is included in the presentation.

A description of the design and development of the RG program will be presented with regard to the design of information technology parameters that support self-restriction and self-exclusion strategies. The presentation will also describe evidence-based suggestions for strengthening RG programs as they exist on the casino floor.