Massachusetts GameSense interaction data: Operationalizing a logic model

Session Title

Session 2-1-B: Technologies of Responsible Gambling

Presentation Type

Paper Presentation

Location

Park MGM, Las Vegas, NV

Start Date

24-5-2023 9:00 AM

End Date

24-5-2023 10:30 AM

Disciplines

Adult and Continuing Education | Social Psychology and Interaction | Social Work

Abstract

In the Massachusetts Casino Model, there are three casinos with three onsite GameSense Information Centers mandated by statute and operated by the Massachusetts Council on Gaming and Health. The GameSense program, paid for by the Mass. Gaming Commission, focuses on player health, employee engagement, and community awareness. This presentation will go into the logic model, the data associated with the related interactions and their efficacy, and the feedback loop that is now forcing an updated model in 2023.

Implications Statement:

This is the only "onsite at a casino" center model with a third-party nonprofit entity offering direct services to players and their families in the United States. The lessons learned from this model could revolutionize regulatory and public health efforts in gambling expansion both in the U.S. and beyond.

Keywords

GameSense, Employee Engagement, Player Health, Logic Model, Community Awareness, Resources

Author Bios

Marlene D. Warner is the CEO of the Massachusetts Council on Gaming and Health. For over the last two decades, Warner has developed public health programming, informed public policy to strengthen the public safety net for those who choose to gamble, and assisted in creating and delivering tools to players at risk across many gambling verticals. Most recently, Warner has explored the intersection of gambling and video gaming through workforce development opportunities and public awareness and educational efforts with parents and superintendents. She has also worked on numerous national and international projects with Spectrum Safer Gaming Advisors. Warner lives in Salem, MA with her husband and three kids.

Funding Sources

The funding source for this work and the related data is the Mass. Gaming Commission

Competing Interests

MACGH receives funding from the Mass. Gaming Commission, the Spectrum Gaming Group, and National Council of Legislators from Gaming States (NCLGS) for services rendered. In addition, MACGH has received corporate contributions from DraftKings and PointsBet.

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May 24th, 9:00 AM May 24th, 10:30 AM

Massachusetts GameSense interaction data: Operationalizing a logic model

Park MGM, Las Vegas, NV

In the Massachusetts Casino Model, there are three casinos with three onsite GameSense Information Centers mandated by statute and operated by the Massachusetts Council on Gaming and Health. The GameSense program, paid for by the Mass. Gaming Commission, focuses on player health, employee engagement, and community awareness. This presentation will go into the logic model, the data associated with the related interactions and their efficacy, and the feedback loop that is now forcing an updated model in 2023.

Implications Statement:

This is the only "onsite at a casino" center model with a third-party nonprofit entity offering direct services to players and their families in the United States. The lessons learned from this model could revolutionize regulatory and public health efforts in gambling expansion both in the U.S. and beyond.