Safety Culture’s Influence on Hospital Performance: The Moderating Role of EHR

Document Type

Article

Publication Date

11-30-2017

Publication Title

Academy of Management

Volume

2017

Issue

1

Abstract

Patient safety and safety culture have recently received a lot of attention from agencies such as the Agency of Healthcare Research and Quality and The Institute of Medicine. Safety culture is formed by the fundamental values, attitudes, and underlying beliefs and perceptions of the organization. It is a unique resource and a strength that can be used as a source of competitive advantage. The objective of this study is to develop and test a model based on Resource Based View, which examines the association between safety culture and hospital quality and financial performance with EHR being the moderator. In terms of quality performance, which was measured by readmission rates, findings suggest that in most cases safety culture may not have a direct association with reducing readmission rates. However, having at least basic EHR functionalities can enhance this relationship. As far as financial performance, findings suggest that safety culture does have a direct positive relationship with performance, both overall and operationally. However, having at least basic EHR would enhance this relationship even further. This study’s findings have implications for hospitals as they incorporate safety culture in their strategic plan for quality improvement.

Language

eng

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