Submissions from 2010
An Analysis of sustainable tourism certification programs in the United States, Kelly Bricker
Profitability and return on investment from casino amenities, Lonnie Bryant and Doug Walker
The Decision to implement self-service technology and its impact on service performance and operating costs, David A. Cranage and Alinda Kokkinou
Evaluating the indirect impact of resort casino amenities on gaming revenue, Anthony F. Lucas and Sarah Tanford
Submissions from 2009
High tech vs. high touch in resort operations: How do customers adopt self-service technology?, Haemoon Oh and Miyoung Jeong