Title

An examination of the links between corporate social responsibility (CSR) and its internal consequences

Document Type

Article

Publication Date

1-1-2017

Publication Title

International Journal of Hospitality Management

Volume

61

First page number:

26

Last page number:

34

Abstract

The purpose of this study is to examine the links between Corporate Social Responsibility (CSR) and its internal consequencesusing the hotel employees' CSR perception, Quality of Working Life (QWL), affective commitment, organizational citizenship behavior (OCB), and job performance. Although CSR has been widely studied from the perspective of employees, no previous study has related it to QWL in the field of hospitality research. Applying relevant theories, the study empirically substantiates the connection between the constructs and provides theoretical and practical implications. The results, drawn from data collected from hotel employees in upscale hotels in South Korea, show that hotel employees' CSR perception of the firm positively influences their QWL, affective commitment, and organizational citizenship behavior, which, in turn, enhance their job performance. © 2016 Elsevier Ltd

Language

english

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