Title

Incorporation of Operational Audits in Hotel Front Office Courses

Document Type

Article

Publication Date

1990

Publication Title

Hospitality Research Journal

Volume

14

Issue

2

First page number:

243

Last page number:

254

Abstract

One purpose of this research is to identify and document patterns in the current practice of operational audits of hotel front office operations. A second objective is to develop a sample section of a “generic”operational audit checklist which reflects both the most salient features of current practice and normative suggestions for future, broadly based use. Ways to incorporate the generic audit checklist into a typical front office management course as well as into current hotel operations are discussed in the final section of tho papeL Key Words: Front office, management audit, operational audit.

Disciplines

Business | Hospitality Administration and Management | Performance Management | Training and Development

Language

English

Permissions

Use Find in Your Library, contact the author, or interlibrary loan to garner a copy of the item. Publisher policy does not allow archiving the final published version. If a post-print (author's peer-reviewed manuscript) is allowed and available, or publisher policy changes, the item will be deposited.


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