Title

Why Hotel Employees Care About Corporate Social Responsibility (CSR): Using Need Satisfaction Theory

Document Type

Article

Publication Date

3-10-2020

Publication Title

International Journal of Hospitality Management

Volume

87

First page number:

1

Last page number:

8

Abstract

The aim of this paper is to investigate hotel employees’ the perception of CSR practices of their firms, within the foundations of need satisfaction theory. The proposed model examines the relationships among types of Corporate Social Responsibility (CSR), Quality of Work Life (QWL), job satisfaction, and the levels of job position. Structural Equation Modeling (SEM) was used to test the relationships in the model. The results demonstrate that hotel employees’ perceived CSR had a positive effect on their basic and growth needs of QWL and QWL led to job satisfaction. The effects of CSR on QWL were stronger among managerial level employees compared to lower level ones. The findings provide better insights to the underlying mechanism through which type of CSR perceptions of employees influences job satisfaction in hospitality companies where these internal stakeholders become a key to attain competitive advantages.

Keywords

Corporate social responsibility (CSR); Quality of work life (QWL); Job satisfaction; Levels of job position

Disciplines

Hospitality Administration and Management

Language

English

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