Artificial Intelligence and Robotics Technology in the Hospitality Industry: Current Applications and Future Trends
Document Type
Book Section
Publication Date
10-5-2019
Publication Title
Digital Transformation in Business and Society
Publisher
Palgrave Publishing
First page number:
211
Last page number:
228
Abstract
This study explores the application of artificial intelligence (AI) and robotics technology in the hospitality industry. After reviewing and evaluating research and articles, currently, robotics technology has been broadly applied into hotel, food and beverage, and meeting and convention; these are the three major segments in the hospitality industry. The impacts of AI and robotics technology on workforce, customers, and corporations are examined. Further, the authors explore the potential use of artificial intelligence (AI) and robotics technology. In the end of this literature review, the factors and the risks of robot industry are discussed.
Keywords
Artificial Intelligence; Robotics Technology; Hospitality Application
Disciplines
Business | Hospitality Administration and Management
Language
English
Repository Citation
Henthorne, T.,
Yang, L.
(2019).
Artificial Intelligence and Robotics Technology in the Hospitality Industry: Current Applications and Future Trends.
Digital Transformation in Business and Society
211-228.
Palgrave Publishing.
http://dx.doi.org/10.1007/978-3-030-08277-2_13