Title
Session 4 - Managing infrastructure vulnerability: An empirical study on the use of performance management systems that seek to reduce vulnerability of network industries
Location
University of Nevada Las Vegas, Stan Fulton Building
Start Date
1-6-2007 2:16 PM
End Date
1-6-2007 2:23 PM
Description
Many governments use Performance Measurement Systems (PMS) to measure vulnerability of network industries and to manage the process of reducing this vulnerability. We focus on two important aspects of vulnerability: interruption of supply for the Dutch electricity industry and punctuality in the Dutch railway industry. First, we describe the design of the PMS in both industries. Next, we confront the characteristics of these PMS’s with the underlying complexity of the operational service in both sectors. Further, we describe the positive and perverse effects of PMS in action. Finally, we interpret our findings with a number of theoretical notions.
Keywords
Energy industries; Energy industry; Infrastructure (Economics) – Defense measures; Infrastructure (Economics) – Security measures; Infrastructure vulnerabilities; Netherlands; Computer networks -- Security measures; Network vulnerabilities; Operational services vulnerabilities; Performance Measurement Systems (PMS); Punctuality; Service disruptions; Supply interruptions; Transportation services
Disciplines
Defense and Security Studies | Infrastructure
Language
English
Permissions
Use Find in Your Library, contact the author, or use interlibrary loan to garner a copy of the article. Publisher copyright policy allows author to archive post-print (author’s final manuscript). When post-print is available or publisher policy changes, the article will be deposited
COinS
Session 4 - Managing infrastructure vulnerability: An empirical study on the use of performance management systems that seek to reduce vulnerability of network industries
University of Nevada Las Vegas, Stan Fulton Building
Many governments use Performance Measurement Systems (PMS) to measure vulnerability of network industries and to manage the process of reducing this vulnerability. We focus on two important aspects of vulnerability: interruption of supply for the Dutch electricity industry and punctuality in the Dutch railway industry. First, we describe the design of the PMS in both industries. Next, we confront the characteristics of these PMS’s with the underlying complexity of the operational service in both sectors. Further, we describe the positive and perverse effects of PMS in action. Finally, we interpret our findings with a number of theoretical notions.