A great challenge for present day libraries is to move from the thought process of being a destination location with a captive audience to positioning its services to meet the needs of its users. This paper explores the frequency of library use and satisfaction of library resources and/or services by hospitality education patrons. Using data collected with patrons (N=368) of five Hospitality Management programs across the country, the study found significant differences in library access, use, and satisfaction based on gender, academic status, and international versus non-international patrons.
Academic Libraries – Evaluation; College students; Databases; Hospitality; Libraries; Library atmosphere; Library surveys; Library users
Collection Development and Management | Hospitality Administration and Management | Library and Information Science
Jackson, F. H.,
Thornton, J. K.
Use and satisfaction of library resources and services by hospitality patrons: An exploratory study.
The Consortium Journal of Hospitality and Tourism, 9(1),