Editors

Lankes; R.D. & Radford; M.L.

Document Type

Chapter

Publication Date

2-22-2010

Publication Title

Reference Renaissance: Current and Future Trends

Publisher

Neal-Schuman Publishers

Publisher Location

Chicago, IL

Edition

1st

First page number:

279

Last page number:

286

Abstract

Building on an orientation program established by the University of Nevada, Las Vegas (UNLV) Libraries' Human Resources unit for all new employees, the Research and Information Department developed a training and orientation program for new employees who participate in the reference desk service pool. A task force composed of service pool members created a checklist of expectations that led to a new mission statement and core values for the department as well as a time line for training new employees. The use of a staff wiki to provide access to the expectations, time line, and other resources is explored. Assessment mechanisms, adjustments to the program, and future plans are detailed.

Keywords

Employees--Training of; Library employees--Training of; Reference librarians--Training of; Reference services (Libraries)

Disciplines

Human Resources Management | Library and Information Science

Language

English

Comments

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