Ask a UT system librarian: A multi-campus chat initiative supporting students at a distance

Document Type



University of Texas System libraries initiated a chat reference program to support distance learners enrolled at University of Texas component institutions, including the UT Telecampus Digital Library. Librarians at several geographically distant campuses staffed the collaborative chat reference service.

Librarians assisted students at other UT System campuses, in effect becoming “distance librarians” who must have thorough knowledge of both their own library resources and the resources available at other campus libraries.

Librarians at The University of Texas at San Antonio share their experiences with this collaborative chat reference service.


Academic libraries – Reference services; Chat reference; Collaborative reference; Distance education students; Distance learners; Digital reference; Electronic reference services (Libraries); Libraries and distance education; Online information services; Virtual reference; University of Texas System; University of Texas at San Antonio; Web-based instruction


Digital Communications and Networking | Library and Information Science | Other Computer Engineering


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