Document Type

Conference Proceeding


Assessment is a process of listening and then using what you hear to make improvements. Assessment can lead to change in something concrete – like a service. Assessment can also lead to changes in perceptions. It is the latter I would like to highlight today. Rather than focus on assessment techniques themselves, the emphasis for this presentation is on "stories" made possible by such assessment techniques as surveys, interviews, focus groups, classroom assessment techniques, observations, and reports on use. All contribute to a view of the library that is triangulated from multiple points, and that can then be reflected back to various audiences as “stories” and can serve to change perceptions – which I see as one of our primary challenges these days.


Libraries -- Evaluation; Libraries -- Research


Library and Information Science | Public Relations and Advertising


Presented at the 36th annual ARLIS/NA conference, Denver, CO

Attached file: 11 PowerPoint slides

JBrown_PPt-TellingStories_5-4-2008.pdf (1054 kB)
Telling Stories About the Library PowerPoint