The Impact of Operations Capability on Firm Performance
International Journal of Production Research
Taylor & Francis
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We propose that a firm's operations capability is manifested through its new product design and development, just-in-time, and quality-management efforts. Moreover, we propose that operations capability, so defined, directly and positively impacts firm performance. Survey data were used to independently calibrate and validate a structural equation model linking operations capability, a second-order construct, to firm performance. Results provide support for the model and demonstrate a positive relationship between operations capability and firm performance.
Invariant analysis; Just-in-Time; Just-in-time systems; New product design and development; Operations capability; Product design; Quality management; Structural equation modeling; Total quality management
Business | International Business | Operations and Supply Chain Management
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Kannan, V. R.,
The Impact of Operations Capability on Firm Performance.
International Journal of Production Research, 45(21),
Taylor & Francis.