A Framework for Quality Improvement in the Transportation Industry
Quality Management Journal
American Society for Quality
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Over the past 10 years, quality management has become an important strategic tool for manufacturing and service firms striving to attain competitive success. Numerous studies have documented various elements of quality management and the requirements for successful quality programs in the manufacturing industry. However, there has been a lack of basic and applied quality management research in most service industries. The transportation industry is one such service example. In this research, a survey was used to examine 18 quality practices within the transportation industry and relate these quality initiatives to various success elements of the transportation quality programs. Hypotheses were tested through the use of Bonferroni multiple range tests, bivariate correlation, factor analysis, and multiple linear regression of survey data gathered from within the transportation industry. The survey results showed that many of the quality practices in the transportation industry were positively correlated with firm performance. Multiple linear regression also indicated that both strategic and operations initiatives identified from the literature affected the success of the transportation quality programs. One implication is that transportation organizations should seek to integrate their strategic goals and quality practices to enhance competitive advantage.
Business logistics; Competition; Factor analysis; Logistics; Manufactures; Manufacturing industries; Regression analysis; Service industries; Service industry; Total quality management
Business | Operations and Supply Chain Management
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Wisner, J. D.
A Framework for Quality Improvement in the Transportation Industry.
Quality Management Journal, 8(1),
American Society for Quality.