Supply Chain Management: An Empirical Study of Its Impact on Performance
International Journal of Operations & Production Management
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Total quality management, supply base management, customer driven corporate policy, and other elements of supply chain management are frequently cited as strategic options to achieve competitive success in the 1990s. However, attempts by companies to implement these options have not been universally successful and have in many cases failed to yield the desired results. This study presents details of a survey carried out to determine whether particular quality management, supply base management, and customer relations practices can impact corporate performance. In addition it examines the impact analyzing the competitive environment has on performance. Regression models identify several factors that directly and positively impact corporate performance. These include the extent to which companies analyze the strategies of competitors and determine future customer requirements, and the commitment they have to evaluating performance throughout the supply chain.
Competition; Customer relations; Customer services; Regression analysis; Supply chain management; TQM; Total quality management
Business | Operations and Supply Chain Management
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Kannan, V. R.,
Handfield, R. B.,
Supply Chain Management: An Empirical Study of Its Impact on Performance.
International Journal of Operations & Production Management, 19(10),