Title

Supply Chain Management: An Empirical Study of Its Impact on Performance

Document Type

Article

Publication Date

1999

Publication Title

International Journal of Operations & Production Management

Publisher

Emerald

Volume

19

Issue

10

First page number:

1034

Last page number:

1052

Abstract

Total quality management, supply base management, customer driven corporate policy, and other elements of supply chain management are frequently cited as strategic options to achieve competitive success in the 1990s. However, attempts by companies to implement these options have not been universally successful and have in many cases failed to yield the desired results. This study presents details of a survey carried out to determine whether particular quality management, supply base management, and customer relations practices can impact corporate performance. In addition it examines the impact analyzing the competitive environment has on performance. Regression models identify several factors that directly and positively impact corporate performance. These include the extent to which companies analyze the strategies of competitors and determine future customer requirements, and the commitment they have to evaluating performance throughout the supply chain.

Keywords

Competition; Customer relations; Customer services; Regression analysis; Supply chain management; TQM; Total quality management

Disciplines

Business | Operations and Supply Chain Management

Language

English

Permissions

Use Find in Your Library, contact the author, or interlibrary loan to garner a copy of the item. Publisher policy does not allow archiving the final published version. If a post-print (author's peer-reviewed manuscript) is allowed and available, or publisher policy changes, the item will be deposited.

Identifier

DOI: 10.1108/01443579910287064

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