Tools and Techniques of Quality Management: An Empirical Investigation of Their Impact on Performance
Quality Management Journal
American Society for Quality
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An investigation of quality management at an operational rather than a strategic level is described. Using a survey of senior quality personnel, data were collected on four aspects of quality: management; quality tools; documentation; and the dimensions of quality that companies measure. Regression analysis confirms suggestions in the literature that company performance is positively affected by a culture in which quality is ingrained. Moreover, it identifies positive relationships between several widely used operational practices and company performance.
Culture; Documentation; Machine-tools--Quality control; Measurement and control; Operational methods; Quality tools; Regression analysis; Strategic planning; Total quality management
Business | Operations and Supply Chain Management
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Kannan, V. R.,
Handfield, R. B.,
Tools and Techniques of Quality Management: An Empirical Investigation of Their Impact on Performance.
Quality Management Journal, 6(3),
American Society for Quality.