Award Date


Degree Type


Degree Name

Master of Science (MS)


Hotel Administration

First Committee Member

Gerald Goll

Number of Pages



This exploratory study examined employee-management misperceptions in the United States Air Force Services career field. The "reality gap," as defined, is the misperception of workers needs or wants by management. Employee and manager surveys from 1946, 1980, 1987, and 1991 which demonstrate this phenomenon are examined to establish the validity of the reality gap, the length of time it has existed, and the full ramifications of the extent of the gap. The reality gap is then shown as the precipitating factor toward employee dissatisfaction, leading directly to employee turnover. All of this is framed within the context of Management by Values (MBV). The four reality gap surveys have been compared to a 1998 interval-ranked survey administered to United States Air Force members of the Services career field. This survey was used to determine if a corollary could be drawn between public sector and private sector hospitality workers. Conclusions and recommendations for further research are based on subject literature and statistical findings.


Air; Comparing; Counterparts; Employee; Force; Gap; Management; Members; Misperceptions; Private; Reality; Sector; Services; Squadron; United States

Controlled Subject

Management; Industrial relations

File Format


File Size

2426.88 KB

Degree Grantor

University of Nevada, Las Vegas




If you are the rightful copyright holder of this dissertation or thesis and wish to have the full text removed from Digital Scholarship@UNLV, please submit a request to and include clear identification of the work, preferably with URL.


IN COPYRIGHT. For more information about this rights statement, please visit