Master of Science (MS)
First Committee Member
Cheri A. Young
Number of Pages
Since "value in this economy is increasingly being driven by employees and their ideas, as opposed to hard assets" (Zimmerman, p. 32), I sought to obtain knowledge about the components, role, and importance of human capital in the hospitality industry. Data were collected by interviewing 19 hospitality human resources professionals. The findings revealed three main components of human capital: service-oriented employees, empowered employees, and committed employees. Specifically, respondents identified specific managerial activities and roles that influence the profitability of their companies and the three cornerstones of their companies' missions: (1) treat employees well; (2) provide extraordinary service; and (3) provide shareholder value. Implications for management and future research are discussed.
Achieving; Capital; Component; Corporate; Goals; Hospitality; Human; Importance; Industry; Role
Commerce; Labor economics; Industrial relations; Management
University of Nevada, Las Vegas
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Canale, Deborah, "Human capital in the hospitality industry: Its components, role and importance in achieving corporate goals" (2001). UNLV Retrospective Theses & Dissertations. 1276.