Award Date

1-1-2001

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Hotel Administration

First Committee Member

Cheri A. Young

Number of Pages

108

Abstract

Since "value in this economy is increasingly being driven by employees and their ideas, as opposed to hard assets" (Zimmerman, p. 32), I sought to obtain knowledge about the components, role, and importance of human capital in the hospitality industry. Data were collected by interviewing 19 hospitality human resources professionals. The findings revealed three main components of human capital: service-oriented employees, empowered employees, and committed employees. Specifically, respondents identified specific managerial activities and roles that influence the profitability of their companies and the three cornerstones of their companies' missions: (1) treat employees well; (2) provide extraordinary service; and (3) provide shareholder value. Implications for management and future research are discussed.

Keywords

Achieving; Capital; Component; Corporate; Goals; Hospitality; Human; Importance; Industry; Role

Controlled Subject

Commerce; Labor economics; Industrial relations; Management

File Format

pdf

File Size

2467.84 KB

Degree Grantor

University of Nevada, Las Vegas

Language

English

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