Master of Science (MS)
First Committee Member
Number of Pages
An analysis of dealers' motivational working environment was conducted at three Las Vegas casinos in order to suggest possible methods for improving the dealers' motivational working environment. Content and process theories of motivation, management theories, and previous studies on motivational environments are reviewed; The results of three casino surveys are presented. Dealers' attitudes were assessed through a motivational-hygiene survey questionnaire. The supervisors' perception of the dealers' attitudes were also assessed and compared. Both the dealers' and supervisors' survey results were compared to previous studies of general industry and hospitality employees. Dealers exhibited different attitudes than employees of previous studies. Recommendations of how to improve the motivational working environment of the dealers are included.
Assessment; Casino; Dealers; Environment; Industry; Motivational
Management; Psychology, Industrial
University of Nevada, Las Vegas
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Darder, Richard Joseph, "An assessment of a motivational environment as viewed by dealers in the casino industry" (1990). UNLV Retrospective Theses & Dissertations. 128.