Master of Science (MS)
First Committee Member
Robert H. Woods
Number of Pages
Billions of dollars are spent yearly on employee training. Thus, extensive research has been done on why training is important to the advancement of organizations. However, little research has been done on the actual providers and facilitators of the training and development. This research is designed to identify the feelings, insights, emotions, expectations, and beliefs of the training professionals about their role in hospitality. A qualitative research, Zaltman's Metaphor Elicitation Technique (ZMET) was performed with ten training professionals from two hotels in Las Vegas, Nevada. Study results indicated (1) the importance of their role within the organization, (2) the high diversity of their responsibilities, qualities, and challenges and (3) the rapid change of the training techniques and training material. Implications for future research are discussed.
Hospitality; Impressions; Opinions; Professional; Role; Training
Adult education; Management
University of Nevada, Las Vegas
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Kalargyrou, Valentini, "Training professionals' impressions and opinions about their role in hospitality" (2005). UNLV Retrospective Theses & Dissertations. 1774.