Master of Science (MS)
First Committee Member
Number of Pages
The purpose of this study was to identify the essential competencies for general managers in the timeshare/vacation ownership industry. Competencies were seen as knowledge, skill, ability that is needed by the timeshare/vacation ownership general managers to successfully accomplish his/her daily work; The competencies were identified, verified, and validated by a group of general managers in the timeshare/vacation ownership industry who participated in a one-round modified Delphi study and a feedback loop. Through this process, the investigator managed to approach consensus among the participants and generate adequate information on the required competencies for general managers in the timeshare/vacation ownership industry; The modified Delphi study allowed the investigator to: rank order among the proposed competencies according to mean responses from Round I questionnaire; identify additional competencies that were not included in the Round I questionnaire; and identify 22 essential competencies for general managers in the timeshare/vacation ownership industry. The findings of this study showed that a number of the 22 essential competencies fall under Sandwith's (1993) competency domain (i.e. leadership, interpersonal, and administrative); The results of this study help to improve hospitality industry academics' and practitioners' understanding of essential competencies needed for general managers in the timeshare/vacation ownership industry.
Competencies; Essential; Industry; Management; Timeshare
University of Nevada, Las Vegas
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Choi, Yun-Kyung, "Essential management competencies in the timeshare industry" (2005). UNLV Retrospective Theses & Dissertations. 1870.