Award Date


Degree Type


Degree Name

Master of Science (MS)


Hotel Administration

First Committee Member

Curtis Love

Number of Pages



The purpose of this study was to identify the degree of outsourcing and the main advantages and disadvantages of outsourcing perceived by convention services managers. Outsourcing was considered as a convention management strategy in which a convention service department utilizes more specialized assistance in order to reduce costs and improve efficiency; The review of the literature described the background for outsourcing by focusing on the literature in the service field. This study utilized a modified Delphi method to combine opinions of a widespread group of convention services managers. Electronic mail was used as the medium to recruit participants and disseminate the Round I questionnaire and the feedback loop questionnaire; For the first rating in Round I, participants were asked to rate the degree of outsourcing and the advantages and disadvantages of outsourcing using a 7-point Likert scale. For the second rating in the feedback loop, participants received the average rating of all participants as well as the standard deviation for compariSon They rated items of advantages and disadvantages of outsourcing once more on the same scale; The findings of this study included six convention services which have the significant usage of outsourcing, 13 main advantages of outsourcing, and two main disadvantages of outsourcing perceived by convention services managers. The results of this study help to better understand the concept of outsourcing and contribute academically and practically to advancing the convention service management.


Convention; Manager; Outsourcing; Perceptions Service; Strategic

Controlled Subject


File Format


File Size

2007.04 KB

Degree Grantor

University of Nevada, Las Vegas




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