Award Date

1-1-1993

Degree Type

Thesis

Degree Name

Master of Science (MS)

Department

Hotel Administration

Number of Pages

119

Abstract

The problem statement for this thesis was as follows: Low job satisfaction exists among slot department shift managers in Las Vegas casinos. The objectives were to define job satisfaction of slot department shift managers, compare job level satisfaction of slot department shift managers among different Las Vegas casinos, and analyze how job satisfaction of slot department shift managers may be improved in Las Vegas casinos; It was hypothesized that job satisfaction levels of slot department shift managers would be the same among Las Vegas casinos. Using the Analysis of Variance (ANOVA) Test, the null hypothesis was accepted except for one job dissatisfying factor. This problem area was identified using (ANOVA) results narrowing the issue to: (1) Non-satisfying aspects; (2) Solving customer discrepancies with changepersons, carousel attendants, and booth cashiers, and; (3) The day shift. These three elements applied to all properties.

Keywords

Casinos; Department; Job Managers; Nevada; Satisfaction; Shift; Slot; Vegas; Las Vegas

Controlled Subject

Industrial relations; Social sciences--Research; Psychology, Industrial

File Format

pdf

File Size

2856.96 KB

Degree Grantor

University of Nevada, Las Vegas

Language

English

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