Master of Science (MS)
Number of Pages
The problem statement for this thesis was as follows: Low job satisfaction exists among slot department shift managers in Las Vegas casinos. The objectives were to define job satisfaction of slot department shift managers, compare job level satisfaction of slot department shift managers among different Las Vegas casinos, and analyze how job satisfaction of slot department shift managers may be improved in Las Vegas casinos; It was hypothesized that job satisfaction levels of slot department shift managers would be the same among Las Vegas casinos. Using the Analysis of Variance (ANOVA) Test, the null hypothesis was accepted except for one job dissatisfying factor. This problem area was identified using (ANOVA) results narrowing the issue to: (1) Non-satisfying aspects; (2) Solving customer discrepancies with changepersons, carousel attendants, and booth cashiers, and; (3) The day shift. These three elements applied to all properties.
Casinos; Department; Job Managers; Nevada; Satisfaction; Shift; Slot; Vegas; Las Vegas
Industrial relations; Social sciences--Research; Psychology, Industrial
University of Nevada, Las Vegas
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Waters, Gary A, "Job satisfaction of slot department shift managers in Las Vegas casinos" (1993). UNLV Retrospective Theses & Dissertations. 313.