Master of Arts (MA)
Number of Pages
Users of technical procedures must be able to understand the documents to use them to perform their work. As more companies contemplate putting their procedures on-line, it is important to know whether computer systems will be as effective as traditional hard-copy presentation in communicating procedures to the employees who must use them; To determine whether there is a relationship between computer usage and the comprehension of technical procedures, an experiment was conducted among employees of a scientific and technical company in Las Vegas, Nevada. A control group read and demonstrated its comprehension of hard-copy procedures only, while an experimental group read and demonstrated its comprehension of a hard-copy and then an on-line procedure; The experimental group selected fewer correct answers on a comprehension test for the on-line than for the hard-copy procedure. This suggests that when readers accustomed to the hard-copy medium switch to the computer medium, comprehension decreases.
Comparison; Comprehension; Computer; Copy; Hard; Information; Media; Procedural
Information science; Individualized reading instruction
University of Nevada, Las Vegas
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Lawrence, Aiessa Moyna, "A comparison of the comprehension of procedural information using computer and hard-copy media" (1993). UNLV Retrospective Theses & Dissertations. 324.